|Date de début||14 déc. 2011 18:37|
|Date de fin||15 déc. 2011 22:44|
|14 déc. 2011 18:37||
|14 déc. 2011 19:02||
A network issue is most certainly the cause of these slowdowns. Things are looking better right now, we're still monitoring the situation.
|14 déc. 2011 19:09||
Everything is now working as normal. We're still monitoring.
|14 déc. 2011 23:03||
Slowdowns are back.
|15 déc. 2011 01:56||
The issue is due to intermittent packet loss (~3%). It seems resolved for now.
|15 déc. 2011 10:29||
The intermittent packet loss is back again.
|15 déc. 2011 11:14||
We're doing everything we can to resolve this issue.
|15 déc. 2011 11:37||
No more packet loss for now, but we're still in contact with our provider to have this issue solved once and for all.
|15 déc. 2011 16:03||
Packet loss is back again.
|15 déc. 2011 16:20||
We're still in contact with our provider about the issues. We're also trying something that may help mitigate the packet loss.
|15 déc. 2011 17:05||
No more packet loss for now. Our provider has trouble identifying the issue; in the meantime, we'll deploy something new by the end of the day. We hope it will solve 90% of the problems.
Sorry again for all the trouble, we realize how painful it is, especially in this Christmas period.
|15 déc. 2011 18:31||
Several servers will be rebooted in order to deploy the fix we discussed earlier. Expected downtime is a few minutes - usually less than 2.
|15 déc. 2011 20:47||
The packet loss is back, we're started rebooting a few servers. The fix is not deployed yet.
|15 déc. 2011 21:04||
Good news: we've started deploying the fix, and it works well. The issue is NOT resolved yet (slowdowns are still here), but it should hopefully be in the next couple of hours.
|15 déc. 2011 21:28||
The fix has been deployed on most servers.
|15 déc. 2011 22:42||
All HTTP servers have the fix applied, all websites are now responsive as usual.