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- ID :
- 17
- Titre :
- Global slowdowns
- Statut :
- terminé
- Date de début :
- 14 déc. 2011 18:37
- Date de fin :
- 15 déc. 2011 22:44
Mises à jour
18:37
We’re investigating.
19:02
A network issue is most certainly the cause of these slowdowns. Things are looking better right now, we’re still monitoring the situation.
19:09
Everything is now working as normal. We’re still monitoring.
23:03
Slowdowns are back.
1:56
The issue is due to intermittent packet loss (~3%). It seems resolved for now.
10:29
The intermittent packet loss is back again.
11:14
We’re doing everything we can to resolve this issue.
11:37
No more packet loss for now, but we’re still in contact with our provider to have this issue solved once and for all.
16:03
Packet loss is back again.
16:20
We’re still in contact with our provider about the issues. We’re also trying something that may help mitigate the packet loss.
17:05
No more packet loss for now. Our provider has trouble identifying the issue; in the meantime, we’ll deploy something new by the end of the day. We hope it will solve 90% of the problems.
Sorry again for all the trouble, we realize how painful it is, especially in this Christmas period.
18:31
Several servers will be rebooted in order to deploy the fix we discussed earlier. Expected downtime is a few minutes - usually less than 2.
20:47
The packet loss is back, we’re started rebooting a few servers. The fix is not deployed yet.
21:04
Good news: we’ve started deploying the fix, and it works well. The issue is NOT resolved yet (slowdowns are still here), but it should hopefully be in the next couple of hours.
21:28
The fix has been deployed on most servers.
22:42
All HTTP servers have the fix applied, all websites are now responsive as usual.